Terms and Conditions – Ovela

(In accordance with U.S. consumer protection laws)

1. Business Identity

Business Name: OVELA
Business Address: 807 Airport Access Road, Traverse City, MI 49686, United States
Email Address: ovelanatural@hotmail.com

2. Applicability

These Terms and Conditions apply to all offers made by Ovela and to all agreements entered into between Ovela and the customer through our website or other sales channels.

3. Product Offerings

• All product descriptions are accurate to the best of our knowledge and include complete information about the products offered.
• Obvious errors or typographical mistakes in pricing or descriptions do not bind Ovela.
• All product listings clearly indicate the rights and obligations associated with purchase.
• Prices are subject to change without notice, but changes will not affect orders already placed.

4. Order Acceptance and Agreement

• An agreement is formed when the customer places an order and Ovela accepts that order.
• Ovela will send an order confirmation email upon acceptance of the order.
• Ovela reserves the right to refuse or cancel orders at our discretion, including but not limited to cases of product unavailability, pricing errors, or suspected fraudulent activity.

5. Right of Return (30 Days)

• Customers may return eligible products within 30 days of receipt for a refund.
• The return period begins on the day the customer receives the product.
• Exception: Sealed cosmetic and personal care products cannot be returned once the seal has been broken, in accordance with health and hygiene safety standards and FDA guidelines.

6. Customer Obligations During Return Period

• Customers must handle products with care and keep them in resalable condition.
• Products may only be unpacked or tested to the extent necessary to determine their nature, characteristics, and functionality.
• Products must be returned in original packaging or equivalent protective packaging.

7. How to Exercise Your Right of Return

• To initiate a return, contact us within the 30-day return period by sending a clear return request via email to ovelanatural@hotmail.com with your order number.
• Return the product as soon as possible, but no later than 14 days after notifying us of your intent to return.
• See our Return and Refund Policy for complete return instructions.

8. Return Costs

• Return shipping costs are the responsibility of the customer, except in cases where the product is defective, damaged, or incorrectly shipped.
• Ovela will refund the purchase price within 14 business days after receiving and inspecting the returned product.

9. Products Excluded from Return Right

Ovela excludes the right of return for:

• Sealed cosmetic products where the seal has been broken
• Opened personal care products
• Products that pose health or hygiene risks if returned after use

This is in accordance with consumer protection standards for health and hygiene products.

10. Pricing

• All prices displayed on our website are in U.S. Dollars (USD) and include applicable sales tax where required.
• Prices are subject to change without notice, but price changes do not affect orders already placed and confirmed.
• Promotional prices are valid only during the specified promotional period.

11. Product Quality and Warranties

• Ovela guarantees that all products meet the specifications described in product listings and are of merchantable quality.
• Products are suitable for their intended purpose and meet reasonable expectations of quality and usability.
• Any manufacturer warranties are in addition to your statutory rights.

12. Shipping and Delivery

• Ovela will exercise the utmost care in processing and fulfilling orders.
• Delivery will be made to the shipping address provided by the customer at checkout.
• Orders will be shipped within 5-7 business days of order confirmation, unless otherwise specified.
• Delivery times are estimates and may vary depending on location and carrier performance.
• Ovela is not responsible for delays caused by shipping carriers, weather events, or other circumstances beyond our control.

13. Payment

• Payment is due at the time of order placement unless otherwise agreed.
• We accept major credit cards, debit cards, and other payment methods as indicated at checkout.
• Customers must immediately notify Ovela of any errors in payment information or billing at ovelanatural@hotmail.com.
• All transactions are processed securely through encrypted payment gateways.

14. Customer Service and Complaints

• Ovela maintains a clearly defined customer service and complaint resolution process.
• Complaints regarding order fulfillment, product quality, or service must be submitted in writing via email to ovelanatural@hotmail.com with complete details.
• We will respond to all complaints within 14 business days.
• We are committed to resolving all customer concerns promptly and fairly.

15. Privacy and Data Protection

• Ovela respects customer privacy and handles personal information in accordance with applicable U.S. privacy laws.
• Customer information is used only for order processing, shipping, and customer service purposes.
• We do not sell or share customer information with third parties except as necessary to fulfill orders (e.g., shipping carriers, payment processors).

16. Limitation of Liability

• Ovela's liability is limited to the purchase price of the product in question.
• We are not liable for indirect, incidental, special, or consequential damages.
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

17. Governing Law and Disputes

• These Terms and Conditions are governed by the laws of the State of Michigan, United States.
• Any disputes arising from these terms or from purchases will be resolved in the courts of Michigan.
• Customers may also have the right to use alternative dispute resolution services.

18. Changes to Terms and Conditions

• Ovela reserves the right to modify these Terms and Conditions at any time.
• Changes will be posted on our website with an updated effective date.
• Continued use of our services after changes constitutes acceptance of the modified terms.

19. Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: ovelanatural@hotmail.com
Address: 807 Airport Access Road, Traverse City, MI 49686, United States

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These Terms and Conditions are effective as of the date of your purchase and comply with applicable U.S. consumer protection laws and Federal Trade Commission (FTC) regulations.